Privacy policy
Last updated: December 2024
We collect basic contact information for orders and newsletter signups. We never sell personal data and retain order records as required for fulfillment and tax purposes.
Information we collect
When you interact with Riverclay Pottery, we may collect the following information:
- Order information: Name, email, shipping address, and payment details necessary to process and ship your order.
- Newsletter signup: Email address if you subscribe to our mailing list.
- Contact form submissions: Name, email, and message content when you reach out through our contact form.
- Usage data: Anonymous analytics about how you use our website to help us improve the experience.
How we use your information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and customer service requests
- Send marketing communications (only if you've opted in)
- Improve our website and product offerings
Data sharing
We share your information only with:
- Payment processors: To securely process your payments
- Shipping carriers: To deliver your orders
- Email service providers: To send transactional and marketing emails
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies
We use essential cookies to enable basic website functionality. We may also use analytics cookies (such as Pirsch) to understand how visitors use our site. These analytics are privacy-focused and do not track individuals across websites.
Data retention
We retain order information for as long as required for tax and legal compliance (typically 7 years). Newsletter subscribers can unsubscribe at any time, after which we will remove their email from our marketing list.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Unsubscribe from marketing communications
Contact us
If you have questions about this privacy policy or want to exercise your data rights, please contact us at: